M

Vismo Portal
Sign In

Knowledge Base
Sign In

Licence Matrix

Range of Devices

Monitoring Options

About Us

Our People

News

Case Studies

Careers

English (UK)
English (USA)
M

License Matrix

Range of Devices

Monitoring Options

About Us

Vismo Portal Sign In

Knowledge Base Sign In

English (UK)
English (USA)

Careers

Vismo is a dynamic and growing business based in York, UK and New Jersey, USA.

We are often on the look our for highly capable, driven and innovative individuals keen to join a company that is going places. Please see below for any current vacancies or to register your interest with us.

Business Development Manager

Vismo LLC – New Jersey

ABOUT US:

Established in York, UK and New Jersey, USA in 2012, Vismo takes pride in providing location monitoring and safety solutions to over 300 clients, helping protect over 450,000 users globally. Vismo is compatible with and optimized for a wide range of smartphones, tablets, personal trackers and satellite devices.

The team at Vismo share a common bond and passion, to help our customers improve the safety of their mobile employees and to help reduce employee and business risk.

We’re looking for an eager Business Development Manager, based in New Jersey who is a passionate learner and can build relationships with new and existing customers.

PURPOSE OF JOB:

To generate new, well-qualified sales leads, nurturing them directly through to sale or passing to the sales team where required. Those new accounts brought on board to be managed and expansion opportunity sought. The overarching goal is the generation of new business revenue through effective proactive telephone & other close contact sales activity such as the use of Lead Forensics, Live WebChat and LinkedIn.

To always represent Vismo and its values in the best possible light, our goal to be a trusted advisor to all our clients. As Vismo is still a relatively new and small business, one rich with opportunity, you may from time to time need to assist with other tasks to ensure the best possible customer service is delivered at all times.

Key Responsibilities

Sales Planning

  • In conjunction with the Global Sales Director, plan and schedule the monthly activity and revenue targets for new business growth.
  • Plan daily, weekly and monthly tasks to ensure selling time is maximized and activity and revenue targets are achieved.

New Business Revenue and Appointment Generation

  • To research potential customers and prepare call structure so productive, high-quality telephone calls and LinkedIn approaches are made to potential customers.
  • Qualify Opportunities using BANT logic (Budget, Authority, Need, Timeline) and present how Vismo’s products and services can meet the customers’ needs.
  • Collate and communicate information gathered during all sales engagements, input these into Dynamics and effectively communicate salient intel and/or questions arising to the sales team.
  • Develop high-quality, trusted customer relationships and close business over the phone/webinar where possible.
  • To develop multiple points of contact including influencers and decision makers, helping extol the benefits and ROI of Vismo’s products and services.
  • To be aware of and develop, commercial opportunities at all times.
  • Where significant (larger or more strategic) opportunities are identified, make qualified appointments with the appropriate contacts in an organization.

New Customers Revenue from Expansion

  • To contact by telephone and other means, accounts you bring on to continue to build and grow wider account opportunities.
  • To develop multiple points of contact including influencers and decision makers, helping extol the benefits and ROI of Vismo’s products and services.
  • To escalate any customer service issues uncovered to the relevant Vismo team member.

Quotes and Sales Administration

  • To ensure that all business is negotiated on the best possible commercial terms, and in a timely and professional way.
  • To produce customers quotes and supporting documentation for customers within agreed timescales through Dynamics, paying close attention to detail and accuracy.
  • Provide Feedback from customers regarding competitors, or feedback on our product offering to the Global Sales Director.

Customer First

  • To provide additional support for customers as required, for example, incoming sales calls, technical support, and customer services depending on office staffing levels. Taking detailed messages and informing the right Vismo team member
  • To pass on leads to other sales offices/sales teams as appropriate.
  • Any additional duties within the level of competence as requested by the Managers or Directors of the company.

Quality

  • To ensure that all procedures are adhered to as stipulated in the Vismo Quality Procedures and Quality Policy in accordance with the ISO 9001:2008 and ISO 27001:13 standards.

 Reference ID: Business Development Manager – Vismo LLC

Job Types: Full-time, Permanent

 To apply for this role please send your resume and covering letter to humanreseources@cellhire.com

Service Delivery & Customer Support Manager

Vismo LLC – New Jersey

ABOUT US:

Established in York, UK and New Jersey, USA in 2012, Vismo takes pride in providing location monitoring and safety solutions to over 300 clients, helping protect over 450,000 users globally. Vismo is compatible with and optimized for a wide range of smartphones, tablets, personal trackers and satellite devices.

The team at Vismo share a common bond and passion, to help our customers improve the safety of their mobile employees and to help reduce employee and business risk.

We’re looking for an eager Service Delivery & Customer Support Manager, based in New Jersey who is a passionate learner and can build relationships with new and existing customers.

PURPOSE OF JOB:

  • To oversee and manage all aspects of Vismo service delivery to new clients when they on-board.
    • Assisting the US sales team to ensure all aspects of their customer order is complete.
    • Liaising with the new client to understand their required structure and importation of user & point of contact data, group set up etc.
    • Managing training sessions with the client to ensure a smooth ‘go live’ and acceptable levels of usage/engagement
  • Provide class-leading post-sale customer service & slick/assured operational support to clients and the business, using Zendesk as appropriate.
  • Provide assistance (1st & 2nd line) to Vismo clients and partners in regard to the Vismo Mobile Applications and portal. Be the support guru! Assisting the education the sales staff where required.
  • Produce easy to use documentation and other support materials to assist US clients/partners in the use of Vismo.
  • Contribute towards the build and maintenance of the Vismo knowledge base, seek to make it the first ‘go-to’ for clients and Vismo sales staff.
  • Use Microsoft Dynamics where required to ensure onboarding is completed and billing can occur.
  • Source and test any hardware devices and airtime required to fulfil US based orders. Engage with US vendors and ensure they are held to account re quality, warranty & logistics. Ensure effective and slick operational processes in place for supply and return logistics.
  • Work with the UK Ops team to manage the Vismo SIM estate and tariffs when required for client orders.
  • Manage and promote ISO9001 & ISO27001 across the business.
  • Always be looking for how to improve efficiencies and/or go the extra mile for our customers or your colleagues.

MAIN RESPONSIBILITIES:

Service Delivery

  1. Be intro’ed by the account owner to any new or existing client requiring onboarding or portal maintenance.
  2. Take ownership of the service delivery part of the relationship, keeping the account owner in the loop on progress and any issues requiring their input
  3. Engage with the client and understand fully their requirements for data set up on the Vismo Portal and any other administrative set up
  4. Work with the account owner and support to ensure their orders are correctly reflected on MS Dynamics & all contract paperwork is correct and filed before activating the ‘ready to invoice’ procedure.
  5. Develop and share a project plan for complex implementations where required.
  6. Assist the business with exploring ways to simplify processes, removing time and risk in order to become more scalable.

Technical Support (1st & 2nd line)

  1. Receive and respond to incoming technical enquiries via email, telephone, and where necessary Teams/Zoom.
  2. Manage any issues from receipt to completion including escalation as required, all within acceptable (SLA) timescales for positive customer satisfaction.
  3. Record all issues and communications within Zendesk, Zendesk to drive your performance statistics any continually looking for ways to improve.
  4. Provide weekly activity reports that help communicate performance and identify areas for improvement.
  5. Contribute to the Vismo knowledge base for use by clients and partners, seek to deploy best practice so that this becomes the ‘go to’ location for US customer support.

Documentation & Reporting

  1. Assist in the production and maintenance of User guides and Product sheets
  2. Assist in managing the document library
  3. Assist in the production of SLA’s, particularly to show customer usage. Tackle proactively any low or no level usage (to help reduce risk of client attrition)

Training (primarily post-sale)

  1. Provide product training to US based and other global clients & partners via MS Teams, aim to improve the materials used for this training to maximise the quality of communication and minimise the time involved.
  2. Support the above with post-training comms and periodic ‘check-ins’ with clients direct if they are deemed required to help boost client usage.

Hardware & SIM

  1. Source new hardware as and when necessary, ensuring its fit for purpose for the market we aim to place it in (i.e. geography and user type)
  2. Work with the UK Operations team to evolve a formal, auditable approach to testing of devices and mobile phone apps.
  3. Produce product guides & required support materials on new hardware devices
  4. Manage Firmware updates and configuration of hardware internally and externally for shipment to US clients
  5. Manage SIM & tariffs effectively, making clear to all staff what tariff options we have. Use vendor portals daily to maximise what we can from our SIM estate.

Out of Hours

  1. To cover the out of hours phone and email as detailed on a scheduled rota on a regular basis.

Customer Visits

  1. Where necessary travel to customer/partner sites to provide training and support.

Customer First

  • Ensure that internal and external customers are dealt with courteously and efficiently at all times and that responses are provided within the agreed SLAs.
  • Assist as a priority any external customers who require technical help (i.e. problem solving and troubleshooting).
  • Ensure all customer contact including technical calls, customer queries are logged into Dynamics 365 and all support tickets managed, detailed, and closed in the best and fastest possible time in Zendesk.

Quality & Security (ISO)

Support the business in promoting and extoling the benefits of high quality & high security across the business. Everyone in Vismo should consider these as part of their job. Ensure that all procedures are adhered to as stipulated in the Quality Procedures and Quality Policy in accordance with the ISO 9001:2008 standard and security ISO 27001:2013 standard.

Any other duties

Any other duties within the level of competence as requested by the Managers or Directors of the Company.

 Reference ID: Customer Delivery & Customer Support Manager – Vismo LLC

Job Types: Full-time, Permanent

 To apply for this role please send your resume and covering letter to humanreseources@cellhire.com

Register Your Interest

Want to see Vismo in action?

Arrange a no-obligation personalized demonstration to understand how your organization can reap the benefits from locating and protecting employees using Vismo.

Arrange a demo